Thank you for shopping with Phoebe Trails. This Shipping Policy outlines how we process, handle, and deliver your orders. We aim to ensure that your shopping experience is smooth and reliable, with clear information about our shipping methods, timelines, and responsibilities.

Global Shipping
Phoebe Trails operates worldwide and proudly ships to most international destinations. Delivery times, costs, and availability may vary depending on your location and local regulations.

Order Processing Time

  • Orders are typically processed within 2–4 business days after being placed.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an email confirmation once your order has been shipped.

Shipping Method and Delivery Time

  • Delivery times vary by destination and courier availability.
  • Estimated delivery time: 7–20 business days, depending on your country or region.
  • Remote or rural areas may experience longer delivery periods.

Payment Method
Phoebe Trails currently supports Cash on Delivery (COD) as the only payment method. Payment must be made in full upon delivery to the courier.

Shipping Costs

  • Shipping costs are calculated based on destination, package weight, and order size.
  • Any applicable shipping fees will be displayed at checkout before confirming your order.
  • In some cases, promotions or discounts may include free or reduced shipping costs.

Order Tracking
Once your order is shipped, you will receive a confirmation email containing tracking details (if available) so you can monitor your shipment’s progress.

Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are the customer’s responsibility. Phoebe Trails is not liable for any customs delays or additional costs incurred.

Delivery Issues
If your package is delayed, missing, or damaged upon arrival, please contact us immediately at [email protected]. We will assist you in resolving the issue with the courier.

Address Accuracy
Please ensure that all shipping details (including name, address, and contact information) are entered correctly at checkout. Phoebe Trails is not responsible for delays or losses caused by inaccurate shipping information provided by the customer.

Failed Delivery Attempts
In case of a failed delivery attempt due to the recipient being unavailable, the courier may make additional attempts or contact you for rescheduling. If delivery fails repeatedly, the order may be returned to us. Additional shipping costs may apply for re-delivery.

Order Cancellations After Shipping
Once an order has been shipped, it cannot be canceled. However, you may initiate a return after receiving your order, following our Returns & Refund Policy.

Contact Us
For any questions or concerns related to shipping, please contact us at:
Email: [email protected]