At Phoebe Trails, we are committed to ensuring your satisfaction with every purchase. Our Returns & Refund Policy outlines the conditions under which you may return a product, request a replacement, or obtain a refund. Please read this policy carefully before making a purchase.

Payment Method
Phoebe Trails currently accepts Cash on Delivery (COD) as the only payment method. No online or advance payments are collected through our website.

Eligibility for Returns
To be eligible for a return or replacement, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.
  • A return request must be made within 7 days of receiving your order.
  • Proof of purchase (such as an order confirmation or receipt) is required.

Non-Returnable Items
Certain items cannot be returned, including:

  • Products damaged after delivery due to customer misuse.
  • Items missing original tags, packaging, or accessories.
  • Custom or special-order products.

Return Process

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for return.
  3. Our support team will review your request and provide return instructions.
  4. Once approved, you will be asked to return the product to the address provided by our team.
  5. Upon receiving and inspecting the returned product, we will process your replacement or refund (as applicable).

Refunds

  • Refunds are only applicable for products returned in original condition and approved after inspection.
  • Since Phoebe Trails operates on a Cash on Delivery basis, refunds will be processed via the same method (cash or), depending on your region and availability.
  • Refund processing time may take up to 10 business days after the returned item is received and verified.

Replacements
If the item you received is defective or damaged, we will gladly offer a replacement for the same product at no extra cost. Replacement requests must also be made within 7 days of delivery.

Order Cancellations

  • Orders can be canceled before dispatch by contacting us at [email protected].
  • Once an order has been shipped, it cannot be canceled but may be eligible for return after delivery following the above conditions.

Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will prioritize your replacement or refund request.

International Returns
Phoebe Trails operates worldwide. Return shipping costs for international orders may vary depending on your location. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Contact Us
For questions or assistance regarding returns or refunds, please contact:
Email: [email protected]