Returns and Refunds Policy

Phoebe Trails is committed to providing you with high-quality outdoor and travel gear. We understand that sometimes things dont work out as planned, so weve created a straightforward Return and Refund Policy to ensure your satisfaction.

If you need to return an item, please request a return by emailing us at [email protected]. Ensure you include your order number and reason for the return in your email.

Customers are responsible for return shipping costs unless otherwise agreed upon with our team. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging, including tags, if applicable.
• You must initiate the return within 30 days of receiving your order.

Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

For customers outside the United States, the same return policy applies. Please ensure that you comply with any local customs regulations when returning items.

If you have any questions or need assistance with your return, feel free to contact us at [email protected]. Thank you for choosing Phoebe Trails for your outdoor adventures!